Sales process

Testing of the nomination procedure
When a storage customer has entered into the contracts that are required to act as storage customer, including the set up of a Nomination Contract, the storage customer can test the nomination procedure by sending a test nomination to DONG Storage’s test system.

Entering into Nomination Contract
Storage customers must have entered into a Nomination Contract to be able to nominate injection into or withdrawal from the Stenlille Gas Storage Facility.

The Nomination Contract is entered via the Self-Service by the storage customer sending a Nomination Contract Order to DONG Storage. Orders must be received at the latest  11 a.m. the day before the gas day in which the storage customer wishes to nominate from. The Nomination Contract will be concluded automatically immediately after the receipt of the Nomination Contract Order.

Purchase of storage capacity under the FCFS principle
DONG Storage sells any available firm capacity remaining after a tender or an auction in accordance with the First Come First Served (FCFS) principle. Storage customers that have entered into a Framework Contract and are registered in the Energinet.dk Gastransmission Register of Players can participate in the FCFS scheme.

Storage customers must use a Capacity Request or Capacity Order to request storage capacity under FCFS. DONG Storage then evaluates the storage capacity that can be allocated to a storage customer.

DONG Storage announces when storage capacity is sold in accordance with the FCFS principle.

Entering into a Storage Contract
Bids submitted by storage customers in auctions are considered to be binding upon the storage customer. DONG Storage sends a Storage Contract to storage customers who have submitted the winning bids for storage capacity.

DONG Storage will send either an order confirmation or a rejection to storage customers who have participated in tenders. If received capacity orders exceed the firm capacity offered, DONG Storage will reduce the storage capacity allocated to storage customers on a pro-rata basis. Order confirmations are binding upon storage customers and a Storage Contract is considered to have been entered into irrespective of whether the storage capacity allocated is less than the requested storage capacity.

Under the FCFS principle, DONG Storage assesses the storage capacity which can be allocated to a storage customer. If a storage customer has sent a Request for Capacity, DONG Storage will issue a storage capacity rejection/offer for all or a part of the requested storage capacity. The offer is binding upon DONG Storage and a deadline by which the storage customer must accept/reject the offer is stated in the offer. If a storage customer has submitted a Capacity Order, DONG Storage sends a Capacity Order confirmation or rejection. Order confirmations are binding upon storage customers and a Storage Contract is considered to have been entered into.

Purchase of storage capacity via tenders
DONG Storage offers firm capacity for sale primarily through auctions and tenders. Storage customers that have entered into a Framework Contract and are registered in Energinet.dk Gastransmission’s Register of Players can participate in tenders.

Storage customers must use the Capacity Ordering Procedure to request firm capacity in a tender. DONG Storage allocates capacity based on orders submitted in the tender, where capacity is allocated according to the pro-rata principle.

Purchase of storage capacity at auctions
DONG Storage offers firm capacity for sale primarily through auctions and tenders. Storage customers that have entered into a Framework Contract and are registered in Energinet.dk Gastransmission’s Register of Players can participate in capacity auctions.

Auctions are announced on DONG Storage’s website. All storage customers registered as such in The Register of Players will also be notified directly of the holdning of auctions.

Entering into a Framework Contract
A credit rating of the storage customer is carried out when DONG Storage receives the storage customer’s Request for a Framework Contract. The rating is based on the documentation submitted.

• If the storage customer is granted a credit facility without security being required, DONG Storage sends a Framework Contract Offer within three business days.
• If a storage customer can be granted a credit facility where security is provided, DONG Storage sends a conditional Framework Contract Offer as soon as possible. Storage customers must provide the security stipulated in the conditional offer.
• Storage customers are given three business days to accept the Framework Contract Offer.

Registering as a storage player in The Register of Players
Storage customers must be registered as such in Energinet.dk Gastransmission’s Register of Players. The registration process is as follows:

• The storage customer requests registration as a storage customer in The Register of Players by contacting Energinet.dk Gastransmission by telephone or by sending an e-mail to anmodning@energinet.dk


• The storage customer fills in the customer information electronic template sent by Energinet.dk Gastransmission and returns it to aktorregister@energinet.dk


• Energinet.dk Gastransmission sends two signed copies of the storage customer agreement to the storage customer. The storage customer signs and returns one copy.

Please note
Storage customers must be registered in The Register of Players at the latest 13 business days before the 1st of the month in which the storage customer begins their activities. All storage customers are, as a part of the submitted customer data, to be registered using an EAN-GLN. An EAN-GLN can be obtained from GS1 (www.gs1.dk).

Request a Framework Contract
The storage customer sends a Request for a Framework Contract via the Self-Service at the latest nine business days before the start day of Framework Contract. DONG Storage can request documentation that is required in DONG Storage’s credit rating process (storage customers’ last accounts and all subsequent published financial notifications).

New customers have to send an e-mail to dongstorage@dongenergy.dk to get a user name and a password for the Self-Service. New customers may consult the Storage Customer Self-Service Guide before the first login.